Subject: LTK1212104379168X
From: Vikas Adhikari <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sat, 16 Feb 2013 07:59:03 +0530 (IST)

HI Sir, 

I can not understand this issue. We had send the ticket over to IT to waive storage charges and Nebo says it's done, however customer was still charged $10 as storage charges. 

Customer now wants to know how will the waiver be adjusted , kindly check , I have transferred it to your queue. 

thanks and regards, 
Vikas Adhikari