Subject: LTK1212104247256X ---- cs complained that he paid some amount to local customs to release his shipments from them.
From: Subhash Kumar <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, Shelly Chauhan <[email-masked]>, Reshma Singh <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Mon, 11 Feb 2013 00:47:56 +0530 (IST)

Hi All, 
Under this ticket (LTK1212104247256X), 

Cs is saying he pa id some EGP55.50 to local customs to release his goods and I asked the invoice and he provided. But as per Borderlinx our all shipments are DDP(direct duty paid) so he shouldn't be charged. Please call DHL-EG and ask them for this, why they charged, and inform customer accordingly. Invoice is attached under ticket. 
I'm not able to call them due to time zones problem. 
Once done please inform me also on the status. 

Regards, 
Subhash