Subject: BLX: Linking Tickets
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Reshma Singh <[email-masked]>, Shelly Chauhan <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>
Date: Fri, 8 Feb 2013 09:48:58 +0530 (IST)

It is required that you search 'contact history' every time while handling chat or ticket. 
If pending related tickets are found in queue. Please take them in your workspace and link it with existing ticket and then resolve. 

I see many tickets are taken and resolved but they are not linked or there is no note of another tick ID to tell why tic was marked resolved and released without any action. 

LTK1212104134894X is an example of that. 

-- 
Regards , 
a kh ! L