Subject: Colocation: Missed Escalation
From: Akhil P Walia <[email-masked]>
To: Ankit Abrol <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Krishna Tiwari <[email-masked]>, "M. ramananda Singh" <[email-masked]>, romesh singh <[email-masked]>, Rajeev kandpal <[email-masked]>, Samir Kumar <[email-masked]>, Ravish <[email-masked]>, Surya Jain <[email-masked]>, Abhishek Kumar <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin" <[email-masked]>
Date: Fri, 8 Feb 2013 05:52:57 +0530 (IST)

CAN you all please make sure Colocation every chat transcript is escalated from Velaro software? 
I see many agents make typo mistake while escalating chat to albert@ colocationamerica .com 
Some of you escalate to albert@ collocationamerica .com wrongly. 
Please be reminded colocation has SINGLE L not double 

Secondly every chat transcript has to be escalated depending on type of query to either albert@ or support@ and [email-masked] via Velaro. 

Please refer to http://cherryinternal.com/support for full escalation procedure. 

Krishna/Samir : can you please make sure team is aware how to escalate chats whenever you handover the process to them? 

-- 
Regards , 
a kh ! L