Subject: Re: OWA number
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Thu, 7 Feb 2013 17:44:14 +0530 (IST)

Secondly, this OWA order is shipped to customer already under DHL 7809424560 
You can see this in admin itself. Reply the customer accordingly on ticket LTK1212104216398X 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Parag Chaturvedi" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]> 
Sent: Thursday, February 7, 2013 7:40:07 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: OWA number 

Why you have resolved this ticket after promising customer an escalation? 
I told you yesterday as well besides escalation in Zimbra you need to transfer this to OWA-L1 skill. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Parag Chaturvedi" <[email-masked]> 
To: "akhil" <[email-masked]> 
Sent: Wednesday, February 6, 2013 10:21:36 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: OWA number 

Ticket Number : LTK1212104216398X 
Account number: 0748-1660 
Shipment details: 1238840 MONNIER FRERES 1 x shoulder bag 2.44 4.18 867.50 1Z62R07R0400050491 05-Feb-2013 OK 1 7809424560 

Customer wants to know about the AWB number of the above shipment