Subject: Feedback 2
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>, Samir Kumar <[email-masked]>, Vikas Adhikari <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Tushar Raina <[email-masked]>, Ashish Niyoliya <[email-masked]>, Subhash Kumar <[email-masked]>, venkat <[email-masked]>, Surya Jain <[email-masked]>
Date: Thu, 7 Feb 2013 16:52:05 +0530 (IST)

Hi Akhil 

Thanks for handling these issues, but here is another example of an operator losing a customer due to slow responses. In this instance it was a simple request that should be handled very quickly, yet the operator had still not answered the question after 2 mins 49 secs. The customer by this time has gone. 

Also using lines like “please allow me to go through your query” when it is such a simple short question does not reflect well. 

Could you let me know please? 

Best regards 

Andy 

From: [email-masked] [mailto:[email-masked]] 
Sent: 06 February 2013 20:59 
To: [email-masked] 
Subject: Yomdel! Nomads Clothing Chat Transcript 

	

General Info 

Chat Start Time : 	

06/02/2013 20:51:23 

Chat End Time : 	

06/02/2013 20:58:01 

Chat URL : 	

https://www.nomadsclothing.com/retail/sale 

Referer URL : 	

http://www.google.co.uk/url?sa=t&rct=j&q=nomad&source=web&cd=4&sqi=2&ved=0CEoQFjAD&url=https%3A%2F%2Fwww.nomadsclothing.com%2F&ei=_MASUenBMYKd0QXEgYHwCw&usg=AFQjCNHC_gTUCCKQ1ujvvjfeF2alzAp5nQ&bvm=bv.41934586,d.d2k 

Name : 	

julie lobb 

Email : 	

[email-masked] 

Phone : 	

Initial Question : 	

do you send out catologues? 

	

Chat Transcript 

08:53:31 PM [julie lobb] do you send out catologues? 
08:53:58 PM [Serena] Hello, my name is Serena. Welcome to live chat support from Nomads Clothing. 
08:54:21 PM [Serena] Please allow me to go through your query. 
08:56:12 PM [Serena] One moment please. 	

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