Subject: LTK1212104198212X OWA
From: Akhil P Walia <[email-masked]>
To: Subhash Kumar <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Thu, 7 Feb 2013 14:21:12 +0530 (IST)

Ive added note. But can you make sure if you promise somet hing to customer. It is done. 

From: Katerina Mousia [[email-masked]] 
Sent: Thursday, February 07, 2013 10:04 AM 
To: Akhil Walia [LSM] 
Subject: LTK1212104198212X OWA 

Hello, 

LTK1212104198212X OWA chat . There is no note, Subhash informed the customer on the 4 th Feb that we will get back to him in 1 business day, but the ticket has not been escalated. 

Please check chat and add a note 

Regards, 

Katerina Mousia 

Customer Service Manager