Subject: BLX: Returns Queue
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Reshma Singh <[email-masked]>, Shelly Chauhan <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>
Date: Thu, 7 Feb 2013 11:10:29 +0530 (IST)

I understand we are taking the tickets from the top. 
However, it is important that Returns queue is checked to have Zero pending tickets always. 
Returns can be handled by everyone as all are trained on it. 

See Katerina's complaint below: 

From: Katerina Mousia [[email-masked]] 
Sent: Thursday, February 07, 2013 10:26 AM 
To: Akhil Walia [LSM] 
Cc: Saurabh Dadu 
Subject: Returns 

Hello, 

Can you please advise who is in charge of Returns? We had 4 tickets, 3 of them since the 5 th February and no one responded to the customers or Asked Finance to confirm payments. 

I have not escalated all of them to Mel to confirm the payments. 

Can we please make sure that agents check the queue EVERY DAY. As discussed, Returns and Claims are time sensitive and we need to ensure that we handle such tickets in priority. 

It seems that no one has checked the queue for 2 days. 

It easier to handle 2-3 returns every day, rather than let them pile up and having to handle 20 returns. 

Please speak to the agent responsible for the Returns queue. 

Regards, 

Katerina 

Katerina Mousia 

Customer Service Manager 

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