Subject: Change of Member Groups
From: Subir Chakma <[email-masked]>
To: Shelly Chauhan <[email-masked]>, Reshma Singh <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <
Date: Thu, 7 Feb 2013 10:41:42 +0530 (IST)

Hello, 

I have checked with IT and it has been confirmed that we can send requests to IT to change the country or Member Group of a customer, PROVIDED THAT they have NOT released any shipments. 

· Member Group change: For example, BX Indian customer who wishes to use Concierge and he is a Citibank credit card holder. The customer just registered and never used his BX account. Do we ask IT to change the cx Member group from BX to Citi? OR do we ask the customer to create an account with a different email address? IT can change the Member Group 

· Country Change: Another customer from Australia, for some reason registered as Japan by mistake. He has 10 shipments into his Japanese account. His name is Australian and his IP address Australian, as well, he has never released any shipments. IT can change the country 

If in any of the above cases, the customer has already released a shipment, then we need to advise the customer to register a new account. 

Please inform the team accordingly and let me know of any questions. 

Regards, 

Katerina Mousia 

Customer Service Manager 

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