Subject: BLX: LTK1212104203562X- contact history
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Reshma Singh <[email-masked]>, Shelly Chauhan <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>
Date: Wed, 6 Feb 2013 13:54:17 +0530 (IST)

Hello, 

Please see below- can we please ensure that the team always checks the Contact History . 

The customer has so many open tickets, under different skills and all of them are about Return. 

Also, ticket: LTK1212104203562X, is a chat, escalated to me without as note. 

In the meantime, Please remind the team, that we should always check the history and the status of the tickets. We need to ensure that we do not have multiple tickets open for the same case, as this will cause confusion and creates more work for the team. Always leave a note, do not escalate tickets without a note. 

Thank you! 

Regards, 

Katerina 

-- 
Regards , 
a kh ! L