Subject: Yomdel: Stay Alert
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>, Samir Kumar <[email-masked]>, Vikas Adhikari <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Tushar Raina <[email-masked]>, Ashish Niyoliya <[email-masked]>, Subhash Kumar <[email-masked]>, venkat <[email-masked]>, Surya Jain <[email-masked]>
Date: Tue, 5 Feb 2013 13:31:44 +0530 (IST)

Hi All, 

I've been through some of the chats on Yomdel processes and s I've seen a couple of very poor welcomes ie Welcome to Glen Insurance Clothing (It's not clothing it's insurance) and Welcome to Glenn Insurance (typo). 

These are not minor mistakes. You need to know the brand you are serving. 
We have canned updated in Boldchat. Use that or use document. But these careless mistakes will not be accepted any more. 

Client is soon going to have proactive chat session enabled on Glen Insurance. 
We need to ensure such mistakes are not repeated before this is enabled. 

If you have any questions related to Glen. Please send across asap. 

-- 
Regards , 
a kh ! L