Subject: BLX: Using Correct Email Addresses
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Reshma Singh <[email-masked]>, Shelly Chauhan <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>
Date: Sun, 3 Feb 2013 17:32:50 +0530 (IST)

Hi All, 

Katerina has sent me few tickets where agents have provided incorrect email address to customers on chat. 

Customer Services Email addresses: 

[email-masked] - This is main email address for all customers except Singapore to send general emails and to contact customer services. Any emails sent to this email address will be queued to 'BX-EN-L1' skill queue in LivePerson. 

[email-masked] - This is email address specifically for Citi Singapore customers to contact Customer Services. Any emails sent to this email address will be queued to 'BX-EN-SG-L1' skill queue in LivePerson. DO NOT use this email address for any other country customers. 

[email-masked] - This is common email address for all countries to send request related to Returns. Customer should send email to this address with PayPal Payment Transaction ID, Amount Paid, Return Address, prepaid label etc as required to facilitate return shipment. 
Any email sent to this email address will be queued to 'Returns' queue in LivePerson. 
DO NOT GIVE CS email address for returns. 

[email-masked] - This is email address for all customers to send emails related to DHL and Safetlyinx claims in case of shipment is loss/damage. Any emails sent to this email address are queued to 'Claims' queue in LivePerson. 

-- 
Regards , 
a kh ! L