Subject: Missing shipment
From: Subir Chakma <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Date: Sat, 2 Feb 2013 16:52:30 +0530 (IST)

I will be glad to investigate on your missing shipments. Please provide me the following details. 

1. Tracking Number 
2. Shipping Company 
3. Merchant Name 
4. Date of Delivery 
5. Item Description 

Once I have received the details, I will contact my hub team to try to locate the goods and move it into your account; this process may take upto 2 business days. Appreciate your extended patience until then. 

Rgds Subir