Subject: Inbox Training Tickets - 1/30/2013
From: Subir Chakma <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>
Cc: Moringathem Ramananda Singh <[email-masked]>
Date: Thu, 31 Jan 2013 08:11:11 +0530 (IST)

Ramanand, G. Krishna is confused on some issues. Can you talk to him and clarify whatever be the confusion please. Thanks. 

Andrew Alsdurf posted a new message: 
Training Tickets - 1/30/2013 
LTK527090100349X – Kevin – This exact issue was explained in Section 8 of the Training Manual we just sent. Please carefully review Section 8 of the Training Manual. If it is not clear, please tell me what is not clear so I can change it. However, you need to follow the instructions provided there. 

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LTK527089502250X – Kevin – Please be more careful when reading a Member’s inquiry. This Member never actually gave you the NAME of the Offer he was asking about. How you can’t check a Member’s click when he hasn’t even given you the name of the Offer. 
This Member told you he was offered an Amazon Giftcard by someone. Since we DON ’T offer Amazon Gift Card rewards, then he is confusing us with someone else. He may be confusing us with one of our Offer Providers (like Big Buck Survey) or he may be confusing us with a completely unrelated website. However, we would NEVER tell him he is going to be credited for something we did NOT offer him. 
You need to read Members inquiries more carefully. I’m not sure where you found the name “Amazon Local” but it is not mentioned anywhere in this ticket. More importantly, this Member is not asking for a credit to his account. You should have asked the Member more questions to determine what he was actually asking about or you should have escalated. 

Rgds Subir