Subject: BLX: Refund of Duty/Taxes paid to DHL
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Valerie Kintanar <[email-masked]>, Karla Cabarse <[email-masked]>, Randy Peovero <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Hydee B. Umali" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>
Date: Wed, 30 Jan 2013 18:37:41 +0530 (IST)

Hi All, 

As we all know that Borderlinx charges one fee which includes shipping, handling, free storage as well as customs duties and taxes, which Borderlinx has to pay to the government authorities. 

However, often DHL asks customers to pay again duty/taxes locally in their country to get the shipment. This results in customers paying double duty/taxes. 

So to address the above issue, we ask customers to send us scanned copy of payment receipt for duty/tax paid to DHL by email. 

Once the receipts are received and it is confirmed how much customer paid to DHL. 

    1. Agent will further forward the refund request to Finance for the duty/tax paid by customer to DHL. 
    2. Agent will update the Online editgrid tracker to keep a record for management. Sheetname: Duty/Ta x Refund 
    3. The refund amount to Finance should always be escalated in local currency. e.g. Kindly refund 101.30 MYR as customer paid duty to DHL locally against order no. 12345. 

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Regards , 
a kh ! L