Subject: BLX: Change in DHL Claim Policy & Terms
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Valerie Kintanar <[email-masked]>, Karla Cabarse <[email-masked]>, Randy Peovero <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Hydee B. Umali" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>
Date: Tue, 29 Jan 2013 23:28:27 +0530 (IST)

Hi All, 

DHL Default Claim Policy has changed recently. 

Please see this PDF file on link for detailed DHL Delivery terms and conditions. 
It has very valuable information. Refer point 6 for claim policy . 
http://www.dhl-usa.com/content/dam/downloads/g0/express/shipping/terms_condiitions/international/terms_conditions_of_carriage_us_en.pdf 

I will update KB today. 

New Policy : 

DHL’s liability is strictly limited to direct loss and damage only and to the per kilo/Ib limits : $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation. 
All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business). 

Old Policy : 

Every package is transported on a limited liability basis, relating to direct loss only and limited to US100 (or equivalent) per shipment or for certain international shipments where the Warsaw Convention applies, approximately US20/kg or US9.07/lb (or equivalent), depending on the applicable law. All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business). 

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Regards , 
a kh ! L