Subject: Re: Continue IBD Chat Audit for the week (25st Jan - 27th Jan 2013)
From: Subir Chakma <[email-masked]>
To: M ramananda <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Romesh Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Girish Kumar <[email-masked]>, Ashish Niyoliya <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Ankit Abrol <[email-masked]>
Date: Mon, 28 Jan 2013 10:39:52 +0530 (IST)

CSAT for period Jan 21-27. 

	Operator 	1 Not Satisfied 	2 Somewhat Satisfied 	3 Satisfied 	4 Very Satisfied 	Total 	CSAT % 
	Kate 	20 	15 	32 	52 	119 	71 
	Alan 	11 	5 	4 	14 	34 	53 
	Kevin 	10 	6 	13 	34 	63 	75 
	Arnold 	10 	5 	7 	17 	39 	62 
	Galvin 	6 	2 	15 	34 	57 	86 
	Ralph 	5 	2 	6 	36 	49 	86 
	Richard 	2 	5 	11 	26 	44 	84 
	Paul 	1 	0 	0 	3 	4 	75 
	Total 	65 	40 	88 	216 	409 	74 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "M ramananda" <[email-masked]> 
Cc: "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Ankit Abrol" <[email-masked]> 
Sent: Monday, January 28, 2013 9:43:31 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Continue IBD Chat Audit for the week (25st Jan - 27th Jan 2013) 

Guys, 

Go through your individual and all others feedback so you understand where it went wrong. 
Don't ignore feedbacks as it always helps you understand different situations better and way to tackle them. 

Rgds Subir 

----- Original Message ----- 
From: "M ramananda" <[email-masked]> 
To: "Romesh Singh" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Moringathem Ramananda Singh" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]> 
Sent: Monday, January 28, 2013 7:33:20 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Continue IBD Chat Audit for the week (25st Jan - 27th Jan 2013) 

Hello Team, 

Here are the conti nue chat Audit reports.. 
And still continue to rece ive fl ood s of complaint . Make sure no one get feedb ack th is f ollowing weeks.. 
Good Luck ev eryone! 

Thanks & Regards, 
M. Ramananda Singh