Subject: Re: PLease pass this to Ma'am on my behalf by using Outlook--PKR Chat audit report
From: Tushar Raina <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Fri, 25 Jan 2013 08:48:55 +0530 (IST)

PKR Chat Audit report 

Regards, 
Tushar Raina 

----- Original Message ----- 
From: "Tushar Raina" <[email-masked]> 
To: "Subir Bikas Chakma" <[email-masked]> 
Sent: Friday, January 25, 2013 8:43:42 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: PLease pass this to Ma'am on my behalf by using Outlook 

Hi Sir/Ma'am, 

PFA PKR Chat Audit Report 

Chats Taken:2257 
Avg. Chat Length:0:09:27 
Avg. Handle Time:0:16:11 
Replied and Resolved (Email):120 
Replied and Transferred(Email):15 
CSAT% :87 

	Operator 	Excellent 	Fair 	Good 	Poor 	Very Good 	Total Recorded 	CSAT % 
	IReal-Ralph 	24 	2 	2 	3 	8 	39 	87% 
	IReal-Trisha 	19 	1 	2 	3 	8 	33 	88% 
	IReal-Gareth 	12 	1 	2 	0 	5 	20 	95% 
	IReal-Rafael 	8 	0 	3 	1 	4 	16 	94% 
	IReal-Ariel 	7 	0 	1 	0 	0 	8 	100% 
	IReal-Abby 	7 	1 	1 	3 	3 	15 	73% 
	IReal-Alan 	6 	1 	1 	3 	2 	13 	69% 
	IReal-Esther 	2 	0 	1 	0 	1 	4 	100% 
	IReal-Victor 	1 	0 	0 	0 	1 	2 	100% 
	Total 	86 	6 	13 	13 	32 	150 	87% 

Regards, 
Tushar Raina