Subject: Yomdel: YAF Feedback
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>, Samir Kumar <[email-masked]>, Vikas Adhikari <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Tushar Raina <[email-masked]>, Ashish Niyoliya <[email-masked]>, Subhash Kumar <[email-masked]>, venkat <[email-masked]>, Surya Jain <[email-masked]>
Date: Mon, 21 Jan 2013 16:33:45 +0530 (IST)

Hi All, 

Please fine below feedback on YAF from client. 

- Overall very good 
- There was a time when the operator forgot to ask me to fill out the post chat survey 
- In one chat the tester found he could not get information about pricing for the type of licence he wanted 
- In another chat the tester asked about Goodwood, which is mentioned in the canned responses as being a partner of YAF. This would have been an excellent opportunity to mention that in the chat 

Also just to let you know that all escalations for YAF need to be sent to [email-masked] . 

Any thoughts/ questions let me know 

-- 
Regards , 
a kh ! L