Subject: IBD Chat Audit so far for the week
From: M ramananda <[email-masked]>
To: Romesh Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Girish Kumar <[email-masked]>, Ashish Niyoliya <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Ankit Abrol <[email-masked]>, Moringathem Ramananda Singh <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>
Date: Thu, 17 Jan 2013 07:33:54 +0530 (IST)

Hello Team, 

Here are the chat audit report for the weeks so far. I can see most of the feedback are not of our agent fault which is indeed improvement from us, but still the DSAT is low, even mine is not good either. 
Lets all try and get the require CSAT of 80-90+. 

Thanks & Regards, 
M. Ramananda Singh