Subject: Re: IBD Chat Audit so far for the week
From: Subir Chakma <[email-masked]>
To: M ramananda <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Romesh Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Girish Kumar <[email-masked]>, Ashish Niyoliya <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Ankit Abrol <[email-masked]>
Date: Sun, 13 Jan 2013 04:25:21 +0530 (IST)

Hello Guys, 

See your CSAT score for same period. Once again I see many dissatisfaction due to agents fault. Unless you minimize such errors from your end, score will not improve. 

Now that you have the updated Inbox Manual, there is everyone reason for you to improve. It will clear all your doubts. If you need any further assistance do let me know. But DO NOT mesh up please. 

	Jan 7- J an9 	

	

	Operator 	1 Not Satisfied 	2 Somewhat Satisfied 	3 Satisfied 	4 Very Satisfied 	Total 	CSAT % 
	Kate 	12 	5 	10 	13 	40 	58 
	Alan 	8 	4 	3 	20 	35 	66 
	Galvin 	7 	4 	4 	18 	33 	67 
	Kevin 	3 	1 	3 	11 	18 	78 
	Arnold 	3 	1 	3 	6 	13 	69 
	Richard 	1 	1 	4 	9 	15 	87 
	Ralph 	1 	0 	3 	7 	11 	91 
	Total 	35 	16 	30 	84 	165 	69 

Rgds Subir 

----- Original Message ----- 
From: "M ramananda" <[email-masked]> 
To: "Romesh Singh" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "Moringathem Ramananda Singh" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Ankit Abrol" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]> 
Sent: Thursday, January 10, 2013 5:58:20 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: IBD Chat Audit so far for the week 

Hi Team, 

Again here are the Chat Audit Report so far for the week and there is no improvement at all, another poor show. 
Guys, please be informed it is required to be in 80-90+ Csat score!! 

Subir Sir will be sending us the Dsat report, please check how far you've deepen as compare to last week! 

Thanks & Regards, 
M. Ramananda Singh