Subject: Attention
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>, Samir Kumar <[email-masked]>, Vikas Adhikari <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Tushar Raina <[email-masked]>, Ashish Niyoliya <[email-masked]>, Subhash Kumar <[email-masked]>, venkat <[email-masked]>, Surya Jain <[email-masked]>
Date: Tue, 8 Jan 2013 00:04:16 +0530 (IST)

Hi 

All our test chats on Yomdel/Nomads were reviewed by the client. 

Below is some feedback he provided for implementation. Please make sure to follow the same. PAY ATTENTION TO 2nd Point. 

1. Could we have one more day of training? We'd like to provide you with some feedback on transcripts so far and then review tomorrow's transcripts prior to go live on Wednesday. 

2. Also we've noticed that some of the canned answers are still appearing in different fonts . We would like it if your operators could use canned answers from the BoldChat console. I have set the fonts to the same as those on non-canned answers so it will save your operators from having to go via notepad (and eliminate the risk of different fonts appearing). Additionally you will be able to access canned answers really easy if you use quick access keys and keywords, which can be created very easily. 

3. If you are happy with all this we can target go live on Wednesday. 

Kind regards, Rob North/Andy Soloman 

Tomorrow again test chats will be taken and all those test chats will be seen by Client himself. 
So make sure test chats are done with equal importance as REAL Chats. 

-- 
Regards , 
a kh ! L