Subject: Yomdel Details to collect
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>, Samir Kumar <[email-masked]>, Vikas Adhikari <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Tushar Raina <[email-masked]>, Ashish Niyoliya <[email-masked]>, Subhash Kumar <[email-masked]>, venkat <[email-masked]>, Surya Jain <[email-masked]>
Date: Sun, 6 Jan 2013 16:57:31 +0530 (IST)

Hi All, 

Should you need to escalate a query. Do not just collect email, phone. 
Also, try to capture other basic details related to the query. 

Example: If customer is in Yomdel looking for chat support. Following details will be helpful to collect: 
1. website name on which chat support is needed, 
2. number of chats expected in one business day or number of unique visitors in a day or month 
3. Hours of support required like 8hrs 6 days or 24 hrs etc. 
4. Type of support like basic chat, sales, technical support etc. 

Similarly, on Nomads you can collect details like 
1. product customer want to order (product code), color, size 

There is no hard and fast rule that you have to have collect above details, but more details are taken better it is. 

-- 
Regards , 
a kh ! L