Subject: Borderlinx: Creating unnecessary tickets
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Fri, 4 Jan 2013 17:13:20 +0530 (IST)

Rajeev and all, 

When a ticket is already open for a particular case. You need to continue same ticket until issue is resolved. 
Just because customer came on chat, you should not discard the earlier ticket and create new, this results in loss of correspondence history. 

Rajeev, what kind of notes are below: 
One line you say the shipment is lost in LCK. 
Second line you are referring to totally different promo code issue. 
Does the story match from any sensible point of view? 

There are so many tickets for same issue and just because new tickets are created, the issue resolution has not been reached. 

LTK1212103622121X 
Wednesday, December 19, 2012 5:51 AM Note A new note was added by 'Rajeev Kandpal'. 		From: 	Rajeev Kandpal 	

Hi 

Suite#0604-0604 
This cs was chasing the LCK delivered shipment for 3 weeks(LTK1212103618484X). Now we emailed him that might be a case the shipment will be lost as we have no clue yet. 

He tried releasing the goods but promo was not working Holiday_ release_D12. 

Please see what can be done here. Any promo code? 

Thanks 

-- 
Regards , 
a kh ! L