Subject: New Client: Yomdel UK
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>, Samir Kumar <[email-masked]>, Ashish sharma <[email-masked]>, Vikas Adhikari <[email-masked]>, Surya Jain <[email-masked]>, Subir Bikas Chakma <[email-masked]>, "E. Ganin Singh" <[email-masked]>, Tushar Raina <[email-masked]>
Date: Wed, 2 Jan 2013 21:14:35 +0530 (IST)

Hi All, 

We have a new client association with a UK company www.Yomdel.com 

They will outsource their live chat clients to LSM and our agents will work on behalf of Yomdel under a non-disclosure agreement. 

To begin with we have to service two Yomdel clients. 

1. www.NomadsClothing.com 

2. www.Yomdel.com 

Both will be 24x7 chat. 

-The software to be used will be Boldchat with unique department for each site. 

-All agent names would be English female names. 

-Original client interaction will be handled by Yomdel . 

-Escalations are to be sent to Yomdel. 

Just like SixEleven Philippines work for LSM. 

LSM will work for Yomdel. 

Yomdel being the client’s own process. This has to be given priority as LSM. 

So only supervisors and few smart agents will take chat on this. 

Training is done for currently for Ashok, Krishna, Samir , Subhash and Ashish. 

More to be trained are Vikas, Surya, Subir, Tushar and Ganin. 

Training material for Nomads and Yomdel uploaded in CherryInternal KB. 

-- 
Regards , 
a kh ! L