Subject: BLX: LTK1212103572333X Claim form
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Fri, 28 Dec 2012 20:32:07 +0530 (IST)

James and everyone else, it is not necessary that customer will have to fill the claim form himself. 
After having the requisite documents like invoice and photographs etc, we can fill the claim form ourself. 
Most of the time customer does not know how to fill claim form and this results in delay in proessing. 

The ticket in subject was Citibank case. This was the reason I never offered customer to fill-up claim form. 
But customer was sent again an email to submit claim form. 

For Citi cases, you should always check FULL HISTORY and Supervisor before replying. 

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Regards , 
a kh ! L 

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