Subject: Abandoned chats in Inbox
From: Subir Chakma <[email-masked]>
To: Sumit Kumar <[email-masked]>, Girish Kumar <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, Subhash Kumar <[email-masked]>, prakash tiwari <[email-masked]>, romesh singh <[email-masked]>, M ramananda <[email-masked]>, Ankit Abrol <[email-masked]>
Date: Wed, 26 Dec 2012 16:08:29 +0530 (IST)

Hello guys, 

I reviewed the last two weeks reports (Dec10 - 23) to understand pattern of abandoned chats in Inbox. I pulled all the Day's report when number of abandoned chats was five or more in a single day. This allowed us to see the hourly distribution of abandoned chats. 

Per below stats, maximum abandoned chats are concentrated in morning 1am-3am and then 8am-10am. Also noticeable is period 7pm-10pm . 
We have enough back-ups. Therefore I find no reason for such high rate of abandoned chats. Agents in respective shipments will be held responsible if I find such stats again. Thank you for your cooperation. 

	Chat Volume by Skill by Hour for 12/17/2012 	

	
	Chat Volume by Skill by Hour for 12/18/2012 	

	
	Chat Volume by Skill by Hour for 12/21/2012 	

	
	Chat Volume by Skill by Hour for 12/11/2012 	

	
	Chat Volume by Skill by Hour for 12/12/2012 	

	
	Chat Volume by Skill by Hour for 12/15/2012 	

	Hour 	Chat Requests 	Chats Started 	Abandoned Chats 	
	Hour 	Chat Requests 	Chats Started 	Abandoned Chats 	
	Hour 	Chat Requests 	Chats Started 	Abandoned Chats 	
	Hour 	Chat Requests 	Chats Started 	Abandoned Chats 	
	Hour 	Chat Requests 	Chats Started 	Abandoned Chats 	
	Hour 	Chat Requests 	Chats Started 	Abandoned Chats 
	12:00:00 AM 	8 	8 	0 	
	12:00:00 AM 	16 	16 	0 	
	12:00:00 AM 	15 	15 	0 	
	12:00:00 AM 	16 	16 	0 	
	12:00:00 AM 	23 	23 	0 	
	12:00:00 AM 	13 	13 	0 
	1:00:00 AM 	15 	15 	0 	
	1:00:00 AM 	17 	16 	1 	
	1:00:00 AM 	13 	13 	0 	
	1:00:00 AM 	12 	12 	0 	
	1:00:00 AM 	18 	17 	1 	
	1:00:00 AM 	10 	10 	0 
	2:00:00 AM 	2 	2 	0 	
	2:00:00 AM 	16 	16 	0 	
	2:00:00 AM 	12 	12 	0 	
	2:00:00 AM 	10 	9 	1 	
	2:00:00 AM 	15 	14 	1 	
	2:00:00 AM 	9 	9 	0 
	3:00:00 AM 	18 	16 	2 	
	3:00:00 AM 	11 	11 	0 	
	3:00:00 AM 	10 	8 	2 	
	3:00:00 AM 	9 	8 	1 	
	3:00:00 AM 	22 	22 	0 	
	3:00:00 AM 	7 	7 	0 
	4:00:00 AM 	7 	7 	0 	
	4:00:00 AM 	16 	16 	0 	
	4:00:00 AM 	6 	4 	2 	
	4:00:00 AM 	13 	13 	0 	
	4:00:00 AM 	7 	7 	0 	
	4:00:00 AM 	12 	12 	0 
	5:00:00 AM 	7 	7 	0 	
	5:00:00 AM 	12 	12 	0 	
	5:00:00 AM 	8 	8 	0 	
	5:00:00 AM 	15 	13 	2 	
	5:00:00 AM 	11 	11 	0 	
	5:00:00 AM 	5 	5 	0 
	6:00:00 AM 	7 	7 	0 	
	6:00:00 AM 	11 	11 	0 	
	6:00:00 AM 	9 	9 	0 	
	6:00:00 AM 	10 	10 	0 	
	6:00:00 AM 	6 	6 	0 	
	6:00:00 AM 	6 	6 	0 
	7:00:00 AM 	8 	8 	0 	
	7:00:00 AM 	13 	13 	0 	
	7:00:00 AM 	5 	5 	0 	
	7:00:00 AM 	13 	13 	0 	
	7:00:00 AM 	8 	8 	0 	
	7:00:00 AM 	6 	6 	0 
	8:00:00 AM 	6 	5 	1 	
	8:00:00 AM 	9 	8 	1 	
	8:00:00 AM 	8 	8 	0 	
	8:00:00 AM 	10 	9 	1 	
	8:00:00 AM 	14 	12 	2 	
	8:00:00 AM 	12 	12 	0 
	9:00:00 AM 	4 	4 	0 	
	9:00:00 AM 	9 	8 	1 	
	9:00:00 AM 	5 	5 	0 	
	9:00:00 AM 	13 	10 	3 	
	9:00:00 AM 	7 	5 	2 	
	9:00:00 AM 	15 	11 	4 
	10:00:00 AM 	4 	3 	1 	
	10:00:00 AM 	4 	4 	0 	
	10:00:00 AM 	8 	8 	0 	
	10:00:00 AM 	3 	3 	0 	
	10:00:00 AM 	11 	9 	2 	
	10:00:00 AM 	6 	6 	0 
	11:00:00 AM 	1 	1 	0 	
	11:00:00 AM 	3 	3 	0 	
	11:00:00 AM 	3 	3 	0 	
	11:00:00 AM 	5 	5 	0 	
	11:00:00 AM 	6 	5 	1 	
	11:00:00 AM 	7 	7 	0 
	12:00:00 PM 	11 	11 	0 	
	12:00:00 PM 	5 	5 	0 	
	12:00:00 PM 	3 	3 	0 	
	12:00:00 PM 	7 	7 	0 	
	12:00:00 PM 	6 	6 	0 	
	12:00:00 PM 	6 	6 	0 
	1:00:00 PM 	1 	1 	0 	
	1:00:00 PM 	8 	8 	0 	
	1:00:00 PM 	1 	1 	0 	
	1:00:00 PM 	7 	6 	1 	
	1:00:00 PM 	1 	1 	0 	
	1:00:00 PM 	5 	4 	1 
	2:00:00 PM 	1 	1 	0 	
	2:00:00 PM 	1 	1 	0 	
	2:00:00 PM 	2 	2 	0 	
	2:00:00 PM 	3 	2 	1 	
	2:00:00 PM 	2 	2 	0 	
	2:00:00 PM 	5 	5 	0 
	3:00:00 PM 	3 	3 	0 	
	3:00:00 PM 	5 	5 	0 	
	3:00:00 PM 	0 	0 	0 	
	3:00:00 PM 	2 	2 	0 	
	3:00:00 PM 	3 	3 	0 	
	3:00:00 PM 	5 	5 	0 
	4:00:00 PM 	3 	3 	0 	
	4:00:00 PM 	0 	0 	0 	
	4:00:00 PM 	2 	2 	0 	
	4:00:00 PM 	5 	5 	0 	
	4:00:00 PM 	7 	7 	0 	
	4:00:00 PM 	4 	4 	0 
	5:00:00 PM 	2 	2 	0 	
	5:00:00 PM 	7 	7 	0 	
	5:00:00 PM 	2 	2 	0 	
	5:00:00 PM 	8 	8 	0 	
	5:00:00 PM 	8 	8 	0 	
	5:00:00 PM 	4 	4 	0 
	6:00:00 PM 	5 	5 	0 	
	6:00:00 PM 	4 	4 	0 	
	6:00:00 PM 	5 	5 	0 	
	6:00:00 PM 	4 	4 	0 	
	6:00:00 PM 	5 	5 	0 	
	6:00:00 PM 	3 	3 	0 
	7:00:00 PM 	9 	8 	1 	
	7:00:00 PM 	10 	10 	0 	
	7:00:00 PM 	7 	7 	0 	
	7:00:00 PM 	12 	12 	0 	
	7:00:00 PM 	18 	18 	0 	
	7:00:00 PM 	8 	8 	0 
	8:00:00 PM 	18 	18 	0 	
	8:00:00 PM 	12 	12 	0 	
	8:00:00 PM 	10 	9 	1 	
	8:00:00 PM 	16 	16 	0 	
	8:00:00 PM 	16 	16 	0 	
	8:00:00 PM 	3 	3 	0 
	9:00:00 PM 	16 	16 	0 	
	9:00:00 PM 	16 	15 	1 	
	9:00:00 PM 	17 	17 	0 	
	9:00:00 PM 	14 	14 	0 	
	9:00:00 PM 	15 	15 	0 	
	9:00:00 PM 	6 	6 	0 
	10:00:00 PM 	23 	23 	0 	
	10:00:00 PM 	20 	19 	1 	
	10:00:00 PM 	18 	18 	0 	
	10:00:00 PM 	16 	16 	0 	
	10:00:00 PM 	10 	10 	0 	
	10:00:00 PM 	10 	10 	0 
	11:00:00 PM 	9 	9 	0 	
	11:00:00 PM 	12 	12 	0 	
	11:00:00 PM 	10 	10 	0 	
	11:00:00 PM 	13 	13 	0 	
	11:00:00 PM 	12 	12 	0 	
	11:00:00 PM 	9 	9 	0 
	Total 	188 	183 	5 	
	Total 	237 	232 	5 	
	Total 	179 	174 	5 	
	Total 	236 	226 	10 	
	Total 	251 	242 	9 	
	Total 	176 	171 	5 

Rgds Subir