Subject: BLX: LTK1212103580835X
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Fri, 21 Dec 2012 17:29:11 +0530 (IST)

Subhash, 

When customer stated in my email reply that she made payment for goods with Citibank card. Then why are you asking again for tracking numbers. 
If we need to file a DHL Claim then we need those details to know if items are really missing. Customer has not been able to provide any such information with repeated reminders. She should file claim for missing items directly with AXA. We have told her the procedure within the stipulated time frame. 

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Regards , 
a kh ! L