Subject: BLX: Choosing tickets selectively
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Thu, 20 Dec 2012 21:54:24 +0530 (IST)

I have seen, almost every one of you is selectively choosing tickets and replying. 
I have pointed this individually also at many times. 
Most cases are left for me and Subir to attend or if you see customer has replied a long email. 

What is the reason there are tickets in Singapore skill not touched since dated 17th and 18th in queue with no response? 

If you can not resolve complex cases. Please give notice period. No incompetent staff is acceptable on Borderlinx. 

This is final warning to agents primarily responsible to clear tickets. You have supervisors anytime available. Discuss the case but no ticket should be left pending. 

-- 
Regards , 
a kh ! L