Subject: BLX:Lockbourne
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Wed, 19 Dec 2012 01:33:07 +0530 (IST)

I have sent one customer a response on a Lockbourne delivery which is not updated since 28th Nov. 
You can see my response to customer in ticket LTK1212103618484X 

You can get some idea how to respond to customers when they blame borderlinx for delay. 
Don't copy paste to customers line by line but you can judge what to say customers. 

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Regards , 
a kh ! L