Subject: BLX: [email-masked]
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Wed, 19 Dec 2012 01:01:16 +0530 (IST)

Please make sure when you need to escalate an issue. Check 'contact history' using the 'Contacts' button in LP window right side. See screenshot below. 

This customer's issue was escalated 3 times by 3 different agents: 	[email-masked] 

-- 
Regards , 
a kh ! L