Subject: BLX: LTK1212103492200X
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Tue, 18 Dec 2012 18:20:29 +0530 (IST)

Subhash, James, Venat 

What is the reason all of you have taken this ticket and then released it? 

Calculating difference in vol. weight when customer already sent the pictures is not at all difficult. 
Use the TCC to get difference minus any discount if used by customer and offer customer voucher if agreed upon. 

See my email response to customer for future learning in ticket above. 

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Regards , 
a kh ! L