Subject: Blx Feedback ticket - LTK1212103580787X
From: Subir Chakma <[email-masked]>
To: "R. A. Venkat. Raman" <[email-masked]>, James Khoirom <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 18 Dec 2012 03:58:53 +0530 (IST)

Hello James, 

Where is your Note of escalation to Katerina? 
All escalations MUST have proper note with suite number. Don't expect them to go thru entire email thread to understand the case. 

Secondly, such cases can be dealt by contacting IT. No need to escalate to katerina to close/re-activate account. Do your homework and then escalate to IT. 

Rgds Subir