Subject: BLX: Important Change in Dutiable Value Amendment
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Mon, 17 Dec 2012 19:24:22 +0530 (IST)

Please find below RULES on changing Dutiable Value. I've updated in Cherryinternal also in Updates. 

Dutiable Value is the DECALRED VALUE of item by Merchant. 

If the value of product is not correct, customer has an option to correct it before release: 

1. Declared Value will be the cost of product excluding any Local Shipping + taxes paid to merchant. 

2. If customer is asking to increase the value. This can be done w/o requesting invoice. However, for reduction even by USD 1, purchase invoice is needed. 

3. While on chat, it is best to ask customer to instantly email the purchase invoice to [email-masked] with Chat Ticket ID in subject line. Once, you receive in email, amend the value and reply to customer by mail. 

4. Under exceptional circumstances where customer is not able to provide invoice or screenshot of order summary page from merchant's account. 
It is okay to update the value by looking at the price mentioned on website. A sense check should be made to ensure customer is not trying to under declare the value. 

Where ever possible, request invoice to make any changes. 

5. Discount by use of Promo Code: Items where customer has availed discount from the merchant using any sort of internal promo code, store credit or any other form of adjustment etc. This does not change the declared value of item. Therefore, the dutiable value will be taken as the price before discount as dec lared by the merchant on invoice. 

6. Discount announced by merchant publicly under a promotion, example: 30% off due to Black Friday etc. Since this is declared by merchant at special price. Therefore, price after promotion will be taken as declared value or dutiable value. 

7. Value Amendment for Gift Items from Merchant - This should be at USD 1, only if customer is able to provide proof of purchase and gift items are mentioned in it. Else, the declared value will be the actual retail price of item. Borderlinx cannot mark any shipment as Gift either received from merchant or friend. Borderlinx service is for customers to order from online stores from US and EU. Borderlinx services are not for their friends to send gifts. 

Finally, it is important that all customers are made aware declaring the correct value of items is essential for customs clearance. 

Borderlinx has received a letter from Customs as they have noticed quite many shipments declared less than the sale price. All shipments are currently being scrutinized. 

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Regards , 
a kh ! L