Subject: Re: CODE
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Mon, 17 Dec 2012 18:36:07 +0530 (IST)

If there is payment issue, we have to inform Borderlinx IT to check immediately. 
The code already expired midnight. So she can not use the code. 
I don't see any payment attempt by customer. So how can you say she tried to make payment? 
If there was any other payment issue, don't assume its Borderlinx Payment Gateway issue. 
Katerina has refused to extend because they are not aware of any such issue. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "rajeev kandpal" <[email-masked]> 
To: "Akhil Walia" <[email-masked]> 
Sent: Monday, December 17, 2012 8:08:59 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: CODE 

Hi 
This cs 	[email-masked] tried to use the promo code US 12 earlier but it had issues. She tried yesterday but our payment gateway was having issues. In short she was not able to use the code trying two times. Katerina does not replies cases very frequently. Please see what can be done. I have not escalated the case yet. 

Rajeev 
Some goals are so worthy, it's glorious even to fail