Subject: LTK1212103579143X
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Sun, 16 Dec 2012 19:40:56 +0530 (IST)

Rajeev, do you even read the history of ticket. I really doubt. 
I don't know how many times you have responded to customer with same canned response via email. 
Customer has now filled a complaint with Citibank. 

If you need to reiterate same thing, there is way to rephrase the query,. You have been blindly copy pasting same verbiage. 

This is totally unacceptable. 

-- 
Regards , 
a kh ! L