Subject: Blx feedback ticket- LTK1212103580926X
From: Subir Chakma <[email-masked]>
To: "R. A. Venkat. Raman" <[email-masked]>, James Khoirom <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sun, 16 Dec 2012 07:34:45 +0530 (IST)

Hello James, 

Your response is a straight copy paste job. It does not answer customer question as he mentioned clearly in his email. You didn't realized there is a serious issue at hand and needed very good explanation. 

Customer refused delivery of awb 3245608634. 
You must make him understand that Borderlinx will not be responsible incase shipment is disposed off by dhl. Neither we can arrange alt. ways to deliver it to him without payment. 

Also shipping charge to this customer was based on actual weight of the books per standard dhl shipping rate. Plus there is Duty of 5% and Tax of 10% per customs regulation. We have not over charged him. 

Rgds Subir