Subject: Blx feedback ticket- LTK1212103572190X
From: Subir Chakma <[email-masked]>
To: "R. A. Venkat. Raman" <[email-masked]>, James Khoirom <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sun, 16 Dec 2012 07:05:54 +0530 (IST)

Hello Venkat, 

To email on Dec 13, 2012, customer was disputing the weight. You should have explained Volumetric weight concept, and not simply verified the dead/actual weight with the hub team. 

It does not address customer concern. Does it? 

Rgds Subir