Subject: Blx Feedback Ticket- LTK1212103395637X
From: Subir Chakma <[email-masked]>
To: "R. A. Venkat. Raman" <[email-masked]>, James Khoirom <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sun, 16 Dec 2012 06:43:33 +0530 (IST)

Hello James/'Surya, 

Why are you playing with the Tickets ? 
What is the reason for having to transfer this Ticket to another agent? 

Once you take in a ticket, attend to it. If you don't understand, ask the seniors. If at any point you need to escalate and is a must, do it but with proper reason and note. 
Do not EVER transfer just becoz you are lazy to investigate on the issue. 

Also most importantly, whenever you transfer a ticket, it generally do not show in the Queue of the person you escalate to. So write an email via zimbra with Ticket number, so we are aware of it. 

Rgds Subir