Subject: BLX: Piece Missing
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Sat, 15 Dec 2012 23:02:27 +0530 (IST)

It appears that you people have knowledge gap on how to deal with shipments with status "PM". 

Please refer to your training manuals. PM means Piece Missing. 

This status means that warehouse received the item and updated in suite but they can't find it physically in the rack where it should be. 
So the item is physically missing and for recording keeping customer's shipment is changed to 'PM' status. 

In such a case, we need to get written confirmation from warehouse in Notes that item is missing. 
Then we ask the customer to send us the purchase invoice of this shipment. 
This is then forwarded to Katerina for approval of compensation etc. 
If customer agrees, we refund the customer cost of order+shipping paid to merchant. 
Sometimes warehouse becomes aware of Piece missing once customer releases the shipment. In that case the Borderlinx shipping cost for that item needs to be refunded as well. 

Compensation can be in form of refund via PayPal or voucher. 

-- 
Regards , 
a kh ! L