Subject: BLX:LTK1212103555153X
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Cc: Chandan Kumar <[email-masked]>
Date: Fri, 14 Dec 2012 01:16:39 +0530 (IST)

Hello, 

Can we please ensure that we always check the customer’s history before responding to emails? 

Please see ticket: LTK1212103555153X the customer is not from Singapore and he didn’t want to amend the dutiable value of the shipment. 

He was complaining that he never received his shipment, but the agent informed the customer that it was delivered to Singapore? 

Please do not contact the customer- I will take care of it. 

Regards 

Katerina Mousia 
Customer Service Manager