Subject: Re: ABDICAR IS LIVE
From: Akhil P Walia <[email-masked]>
To: Rajeev kandpal <[email-masked]>, Samir Kumar <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Krishna Tiwari <[email-masked]>, venkat <[email-masked]>, "E. Ganin Singh" <[email-masked]>, sumitk <[email-masked]>, Abhinav Seth <[email-masked]>, Ashish Niyoliya <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Tue, 11 Dec 2012 00:09:31 +0530 (IST)

Take it as a warning and Quit having a lateback attitude when it comes to shift handover and login. 

There was no one online from 10:30am to 1:40 and during this time we missed 4 Abdicar chats. 

Abdicar allows multiple logins with same user ID. We also have backup ID. So many agents are trained. 

First agent must not logout, until next person has logged-in. 

Next time all responsible agents present in shift will be penalized. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Rajeev kandpal" <[email-masked]>, "Samir Kumar" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "venkat" <[email-masked]>, "E. Ganin Singh" <[email-masked]>, "sumitk" <[email-masked]>, "Abhinav Seth" <[email-masked]>, "Ashish Niyoliya" <[email-masked]> 
Cc: "Ashok katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]> 
Sent: Wednesday, December 5, 2012 12:23:38 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: ABDICAR IS LIVE 

Hi All, 

We are live on Abdicar.com from 4th Dec 2012 at 9am CST. 

Please note some important instructions for this process: 

Login Time - 8:30pm to 4:30am IST, Mon - Sat (9am to 5pm M-S, CST) 

Desktop Chat App: (provided by client): 
Download link: https://secure.stardevelop.com/downloads/download-latest.php 
Server: abdicar.com 
( once downloaded, please make sure sound alerts are enabled in Settings ) 

Web Access : (login using browser if desktop app is not installed): 
https://cp.abdicar.com/livehelp/admin/ 

Agent Login ID : 
Username: esales1 
Password: indi283xD 

Backup/Supervisor Login I D : 
Username: esales2 
Password: indi283xD 

Note : 
1. During our login hrs, two Spanish agents ( Robiert, Kimberley & Ariana ) and one sales manager ( Nicole ) will login from client end. 
Spanish agents do not speak English. However, Nicole knows both English and Spanish. 

2. Any new chat will be taken by all available agents by India and Client side. However, Spanish agents will not participate in chat unless customer is Spanish. 
This is to ensure all English chats are to be answered by India agents and Spanish by client side. 

3. You should transfer any Spanish chat to Spanish agents. Similarly, any English chats will be transferred to India. 

4. If you need any help during the chat, please initiate an internal chat session from chat app with Nicole. 

5. Any prospective leads- send through Zimbra at the end of shift. 

6. Make sure you use desktop application as browser version does not have reliable chat alert. 

7. Process KB with above instructions is also available at http://cherryinternal.com/support/index.php?action=kb 

Kind regards, 
Akhil 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Rajeev kandpal" <[email-masked]>, "Samir Kumar" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "venkat" <[email-masked]>, "E. Ganin Singh" <[email-masked]>, "sumitk" <[email-masked]>, "Abhinav Seth" <[email-masked]>, "Ashish Niyoliya" <[email-masked]> 
Cc: "Ashok katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]> 
Sent: Tuesday, December 4, 2012 8:28:23 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: New Process: Abdicar.com - Going Live - 

Hi All, 

Please be ready to go live at short notice. 

Our Login time will be Mon to Sat, 8:30pm to 4:30am India time. 

Will be sending login IDs soon. These are awaited from client side as we will be using some other chat software. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Rajeev kandpal" <[email-masked]>, "Samir Kumar" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "venkat" <[email-masked]>, "E. Ganin Singh" <[email-masked]>, "sumitk" <[email-masked]>, "Abhinav Seth" <[email-masked]>, "Ashish Niyoliya" <[email-masked]> 
Cc: "Ashok katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]> 
Sent: Saturday, December 1, 2012 7:57:05 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: New Process: Abdicar.com - Going Live 

Hi All, 

Abdicar.com is going live on Monday. Make sure everyone has reviewed the site and KB sent earlier. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ashish sharma" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Samir Kumar" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "venkat" <[email-masked]>, "E. Ganin Singh" <[email-masked]>, "sumitk" <[email-masked]>, "Abhinav Seth" <[email-masked]> 
Cc: "Ashok katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Tushar Raina" <[email-masked]> 
Sent: Friday, November 30, 2012 1:23:34 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: New Process: Abdicar.com 

Please find the link to access Knowledgebase of Abdicar.com 

http://cherryinternal.com/support/index.php?action=kb&category=54 

Training for all is complete except Amar and Abhinav. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "india" <[email-masked]> 
Sent: Wednesday, November 28, 2012 1:37:18 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: New Process: Abdicar.com 

Hi All, 

We have a new process: www.abdicar.com 

This is 8x6 single seat shared process. 

Login time: 10:30pm to 6:30am Mon-Sat IST 

We will be primarily providing basic sales support. 

Website has been unlocked. Kindly review the website. 
A training will be conducted within next few days. 

Primary agents on this process : 
Ashish, Rajeev, Samir, Amar, Krishna, Venkat, Ganin, Sumit, Abhinav 

Please review the website before training. 

-- 
Regards , 
a kh ! L