Subject: Dutiable Value Amendment
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Thu, 6 Dec 2012 22:09:40 +0530 (IST)

I have noticed several tickets where customer was asked to send invoice in chat ticket ID, but agent has resolved the ticket w/o waiting to receive the invoice. 

If you are asking customer to send invoice then don't release the chat immediately. 

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Regards , 
a kh ! L