Subject: BLX: Lockbourne Shipments Update
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, venkat <[email-masked]>, James Khoirom <[email-masked]>
Date: Wed, 5 Dec 2012 23:33:58 +0530 (IST)

Hi All, 

As we all know many of the shipments for Lockbourne delivery are gone missing. 

On investigation it has been found that all carriers have been delivering the shipments at the Airport and NOT Lockbourne address. This is why we haven’t been receiving them at Dayton. 

There are currently about 70 Borderlinx shipments awaiting collection Cincinnati US airport in Ohio. 
The reason they were not delivered to Lockbourne because major courier companies in US are aware Borderlinx has closed their operations at Columbus. 

Borderlinx is making arrangements to collect all pending shipments at Airport by next week. 
Some of these parcels are reported to be from Nov and end Oct. T herefore, customers should be informed accordingly and to extend their patience. 

Lockbourne facility is currently being used by many other companies and they process 4000 deliveries per hour. 
Management is also actively following up to get any pending shipments soonest. 

So, until the shipments at Airport are received at Borderlinx, DO NOT ESCALATE any Lockbourne tickets to Kim. 
You can put in BLX tracker in Editgrid to keep a check and record. 

Additionally, if needed customers should be reminded that Borderlinx can not be held responsible for misdelivery at Lockbourne or items lost in transit from merchant to hub. 
Borderlinx informed all customers by email back in August for closure of Lockbourne address. Multiple reminders were also sent. 
Attached is a copy of email sent in Aug 2012. 

-- 
Regards , 
a kh ! L