Subject: Volumetric weight
From: rajeev kandpal <[email-masked]>
To: Akhil Walia <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Tue, 4 Dec 2012 07:36:02 +0530 (IST)

[email-masked] This cs under shipment order#736934 shipped item to his home. He never asked for repacking also there was no scope as it was a big toy. now he is arguing for a discount code as he feels as if we cheated him. I am confused how to wrap up these kind of arguments where cs is adamantly asking for discount and at the same time we know that we are no where wrong. I have not escalated any ticket yet. 
Rajeev 
Some goals are so worthy, it's glorious even to fail