Subject: Blx feedback ticket - LTK1212103257282X
From: Subir Chakma <[email-masked]>
To: vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 1 Dec 2012 00:52:25 +0530 (IST)

Guys, be careful when you escalate to Katerina or Billing. Your note must make sense and should be complete. 

I would rather prefer that you escalate to senior for further review instead of you escalating directly to Katerina/Billing in similar cases. 

If you refer above note made to Katerina, it is nothing but a literary sentence. Who will review the case, investigate and authenticate the loss and refund amount, if any? Remember all these are part of our job. Katerina or whoever will only approve or reject base on your arguments. They will not summarize your case. 

Does it make sense? 

Rgds Subir