Subject: feedback
From: Ashok Katoch <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>, Ankit Abrol <[email-masked]>
Date: Wed, 28 Nov 2012 08:36:59 +0530 (IST)

Hi G.Krishna, 

we have received the following feedbacks for you, 

LTK527077146116X – Kevin – Do not EVER tell a Member that you can see what date she completed the Offer. You CANNOT see this. You can only see the date she VIEWED the Offer. She MUST give YOU the date she completed the Offer – that is how we verify that the Member is telling the truth. You cannot provide her with ANY information regarding what you can or cannot see. You can only tell her that she did not complete the Offer on the date she gave you and ask her to give you the CORRECT date. 

LTK527077169958X – Kevin – This Member was NOT referred by another Member. He was automatically assigned to a Gold Member as his referral because both Members IMPROPERLY followed our Referral Procedures. You do not EVER tell a Member that the person they tried to refer was referred by someone else. You must ONLY use the CRs “Referral Query → Member IS/IS NOT in Split Test → Missing Referral → Referral listed under different Member”. 

LTK527077302745X – Kevin – You are NOT to assist Members with Duplicate accounts. Sandy JUST posted about this issue on November 19. Kevin needs immediate retraining on this issue. Please see Sandy’s post on November 19 about this issue. 

This is a very critical situation we are getting too many complains from all directions on this process. Please get your self updated and only FOLLOW the procedure. Not to forget to check the blog on daily basis. DO NOT tell things to the CS which you are not allowed to. Stick to the the canned responses. 

Please revert back to this email. 

Kind Regards 
Ashok Katoch