Subject: Free shirt this xmas!
From: Gee Jay <[email-masked]>
To: philippines <[email-masked]>
Date: Wed, 28 Nov 2012 04:42:03 +0530 (IST)

Hi all, 

Good day! 

If the headset you are using is old or is damaged. Please provide a new one. We are required to have one for our own use. 

Either you buy from HRD/Maintenance or buy outside. 

Just ensure the audio quality is not bad, and that it has a mute button. 

To those who has headsets already and they do not have mute buttons, please make sure that you press mute button in softphones so background noise is not recorded. 
Pressing HOLD button in CRM, is not the same as MUTING your MIC or softphone. 

There are recordings sent to client with lots of background noises, operators laughing, chit-chatting and sometimes talking about someone. 

Let us not embarrass ourselves. 

Note: CRM is different from softphone. When you put customer on hold and headset has no mute button, click on the softphone MUTE button, not CRM mute button. 

Thank you. 

Regards, 
GJ