Subject: Fwd: Sony issue (VEry Urgent)
From: Chaudhary Amar <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 28 Nov 2012 03:46:07 +0530 (IST)

----- Forwarded Message ----- 
From: "Chaudhary Amar" <[email-masked]> 
To: "Ashok katoch" <[email-masked]>, "akhil" <[email-masked]> 
Cc: "Samir Kumar" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Anshul Pannu" <[email-masked]> 
Sent: Tuesday, November 27, 2012 7:20:25 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Sony issue (VEry Urgent) 

Hi, 
All customer using Sony devices are getting below: 
Blu ray player: Network error has occured reference code 201000.(customer mainly using Sony BDP S-390 & some BDP S-590) 
Sony DTV: channel not available & content error.( DTV 2011+2012 models) 
Also from today again pairing is giving error Sony specific error has occurred. 
This issue has been for more than 7 days. 
Please call the Tier-3 & Chantelle & get it resolved ASAP as customer & agent both are fed up . 

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Best Regards 
A mar 

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Best Regards 
A mar