Subject: Re: Inboxdollar Imp
From: Ankit Tandon <[email-masked]>
To: Khargeswar Solowan <[email-masked]>
Cc: Subir C <[email-masked]>, Ankit Abrol <[email-masked]>, Ashish Niyoliya <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, romesh singh <[email-masked]>, Sumit Kumar <[email-masked]>, prakash tiwari <[email-masked]>, Girish Kumar <[email-masked]>
Date: Wed, 21 Nov 2012 23:01:47 +0530 (IST)

Hi, 

If member opts for an alternative mode of payment as having difficulty to cash in the check, future payments are paid via alternative method that was selected by the customer. 

Please refer to ticket LTK527076744264X. 

However if in case you receive any such query please escalate it to Accounting rather than giving answer at this time because we have send the query to Client for update and we are awaiting a response from them so until we receive any update from them we will continue to escalate it to Accounting rather than giving any false statement. 

Regards, 
Ankit Tandon 
----- Original Message ----- 
From: "Khargeswar Solowan" <[email-masked]> 
To: "Ankit Tandon" <[email-masked]> 
Cc: "Subir C" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ankit Tandon" <[email-masked]> 
Sent: Wednesday, November 21, 2012 9:07:39 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inboxdollar Imp 

Hi, 

for the inboxpunds Member, will their payment be receive in Dollars or Pounds, any idea ? as well as for other country members, will receive in Dollars or in their own Currency ? 
----- Original Message ----- 
From: "Khargeswar Solowan" <[email-masked]> 
To: "M ramananda" <[email-masked]> 
Cc: "Subir C" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]>, "Ankit Tandon" <[email-masked]> 
Sent: Wednesday, November 21, 2012 6:55:24 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inboxdollar Imp 

Hi, 

Can you please fast track on this one ? Have now 2-3 members asking the same as below to what Ramananda has asked for clarification... 

LTK527077116387X 

----- Original Message ----- 
From: "M ramananda" <[email-masked]> 
To: "Ankit Tandon" <[email-masked]> 
Cc: "Subir C" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]> 
Sent: Saturday, November 17, 2012 10:12:08 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inboxdollar Imp 

Hi Ankit, 

If a member is unable to cash out the check and he/she has been offer to receive his payment via Gift card or paypal or whatever we have. 
Does this mean his/her future payment will be same and not a check payment ? 

Thanks & Regards, 
M. Ramananda Singh 

----- Original Message ----- 
From: "Ankit Tandon" <[email-masked]> 
To: "Ankit Abrol" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "M ramananda" <[email-masked]>, "romesh singh" <[email-masked]>, "Sumit Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Girish Kumar" <[email-masked]> 
Cc: "Subir C" <[email-masked]> 
Sent: Saturday, November 17, 2012 1:07:56 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inboxdollar Imp 

Hi , 

Below are the few points which I have forwarded to get more clarification from Client end. 

Please forwad any query that you may have apart from below which needs further clarification. 

1. If we can add a new canned response for members who have requested check and 30 days have not passed. 

2. If any agent enters the manual credit wrongly and recognize that he has done some mistake so should we request again for correct credit or escalate the ticket with note. 

3. Most of the times customer say that they completed a task in List but didn't show it was completed as no check mark appears infront of it so how should we assist these cases. 

4. If any sort of miscommunication happens with a customer over chat and it is found during audit should we simply escalate that ticket as we cannot contact customer once the chat is over. 

R egards, 
Ankit Tandon